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Provider Zone
Alerts and updates

News and updates



14 April 2021 
Review Date: 17 May 2021

National coronavirus restrictions remain in place

These are:

  • only socialise indoors with people you live with or who are in your support bubble
  • up to 6 people or two households can meet outside
  • work from home if you can and only travel when necessary
  • if you have symptoms, stay at home and book a test immediately

On GOV.UK, you can find a full breakdown of what you can and cannot do.

See the GOV.Uk website to find out more about the roadmap out of lockdown.





14 January 2021
Review Date: 17 May 2021

Whole Home Testing Webinars

DHSC are continuing their regular care home testing webinars.
You can sign up for the webinars on the Webcast.

These webinars last 90 minutes and give detailed information about all aspects of care home testing and include all the information you need about both PCR and LFD testing.
The session will include a live Q&A with representatives from the national care home testing team, who will be able to answer your questions and address any concerns in the session.

If you miss any webinars, you can sign up via the above links and a recording of each session will be made available to you after the webinar has been completed.





16 March 2021
Review Date: 17 May 2021

Funded Nursing Care rate increase

Please see this link to the announcement from the Department of Health and Social Care on the new Funded Nursing Care (FNC) rate for the 2021/22 financial year. There was a 2% increase from 1 April 2021.




16 March 2021
Review Date:21 April 2021

Infection and Prevention Control e-learning module

There is now a new updated Infection Prevention and Control (IPC) e-learning module on our Learning and Development Gateway, which has been designed in conjunction with Public Health IPC lead. Click on this link to book onto the module.




16 March2021
Review Date: 21 April 2021

Sign up now for priority access to NHS 111 clinicians for care home staff

All CQC-registered care homes can now sign up to gain access to the new urgent community care support service. Starline gives fast access to a range of clinical care professionals for urgent advice, via NHS 111 and dialling *6.

Care homes are invited to complete the memorandum of understanding (MOU) to gain access to Starline. The collaborative agreement sets out the responsibilities of the NHS 111 Clinical Assessment Service (CAS) and care homes. Completed MOUs can be sent to dawn.fourniss@nhs.net for processing.

Starline provides a formal support line for care professionals and domiciliary workers on scene with a patient in a care home. It gives access to rapid clinical advice and rapid response services in your area through direct conversations with GP’s; mental health nurses; dental nurses; pharmacists; registered general nurses; advanced nurse practitioners; and paramedics.

The teams can directly support you to care for your resident, without the need to transfer them to another service for treatment (if appropriate to the clinical need), improving patient safety and experience for the frail and elderly.

Starline, which is part of the NHS 111 CAS, is not intended to replace existing urgent support services such as Health and Social Care Connect in Brighton and Hove; One Call One Team in West Sussex; or The Professional Support Line (PSL) for East Sussex, but works alongside to provide an escalation point for urgent community support when you need it. The service can also escalate to 999 if required.

For any questions about the service or the MOU, please do not hesitate to contact us:




14 April 2021
Review Date: 28 April 2021

NECS Capacity Tracker – Provider drop-in sessions

The NECS Capacity Tracker team is hosting drop in sessions during April for ALL Provider types. These will provide the opportunity of a walk-through of the new Provider Access functionality and will aid understanding of the benefits that this new access will bring providers, as well as the opportunity to ask questions about the changes.
Please see the NECS section on the Guidance and Business Support page on the Provider Zone for dates and links to the meeting.




14 April 2021
Review Date: 21 April 2021

West Sussex Social Care Provider Covid19 Briefing - 22 April 10am - 11am

A fortnightly virtual briefing for all Social Care Providers. This has been developed in partnership with local Public Health, Infection Control and health colleagues to support social care providers with up to date guidance and information relating to the current pandemic.

Currently, the agenda will include a presentation from Proud to Care on recruitment and retention as we continue along the COVID Roadmap, and Barry Newell from WSCC Resilience and Emergencies Team to talk about Business Continuity.

Anyone working in an adult social care setting is welcome to attend. 

Please register for an invitation via this Eventbrite link.


Last updated: 14 April 2021