Phone lines are open Monday to Friday 8.30am to 5.30pm, excluding bank holidays.
Website: cqc.org.uk/contact-us
Email: enquiries@cqc.org.uk
Phone: 03000 616161
Fax: 03000 616171
Key contacts
For key contacts relating to testing please visit the Covid 19 Page under the Infection Prevention and Control (IPC) tile.
UK Government guidance and support in relation to COVID-19.
Website: gov.uk/coronavirus
Contact via electronic form: gov.uk/contact/govuk
Supporting the delivery of excellent healthcare and health improvement to the patients and public of England.
Website: hee.nhs.uk
Contact via electronic form: hee.nhs.uk/about/contact-us
- Age UK West Sussex 0800 0191 310. Monday-Friday, 10am-2pm.
- Age UK Advice Line 0800 678 1602. Daily, 8am-7pm.
- The Alzheimer’s Society Helpline 0333 150 3456. Monday-Wednesday, 9am-8pm. Thursday-Friday, 9am-5pm. Saturday-Sunday, 10am-4pm.
- Autism Helpline 0808 800 4104. Monday-Friday, 10am-3pm.
- Mencap Helpline 0808 808 1111. Monday-Friday, 9am-3pm.
- The Silver Line a free, confidential helpline providing information, friendship and advice for older people. 0800 470 8090. Daily, 24hrs.
- The Sussex Mental Healthline offers crisis care for people in urgent need of help who are experiencing mental health problems including stress, anxiety and depression. Call NHS 111 and select the mental health option to be connected to a 24/7 mental health crisis line. The service is also known locally as the Sussex Mental Healthline.
For more information about how to support staff wellbeing, visit the Workforce and recruitment section and for more information about supporting customer’s wellbeing, visit the 'Customer wellbeing' section.
Information and resources for people with learning disabilities, their families and professionals.
Website: learningdisabilityengland.org.uk
Phone: 0300 111 0444
Email: info@LDEngland.org.uk
Single point of contact for urgent health referrals - 24 hours a day, 365 days a year.
Coastal
Chichester, Bognor Regis, Midhurst, Worthing, Littlehampton, Shoreham, Lancing, Storrington, Steyning and Pulborough.
Email: SC-TR.OneCallCoastalReferrals@nhs.net
Phone: 01903 254789
Fax: 01273 254046
Northern
Burgess Hill, Crawley, Ditchling, East Grinstead, Hassocks, Haywards Heath, Horsham, Hurstpierpoint
Email: SC-TR.OneCall-North-ReferralsOnly@nhs.net
Phone: 01293 228311
Fax: 01273 254214
NICE is supporting the NHS and social care to respond quickly to the challenges of the coronavirus pandemic.
Website: nice.org.uk/covid-19
Email: nice@nice.org.uk
Phone: 0300 323 0140
The Office of the Public Guardian (OPG) helps people in England and Wales stay in control of decisions about their health and finances, by:
- registering lasting and enduring powers of attorney
- maintaining the registers of attorneys, deputies, and guardians
- supervising deputies and guardians appointed by the courts.
Organisations can use the View an LPA service to access a summary of a lasting power of attorney (LPA).
You can find out if someone has a registered attorney or deputy by searching OPG’s registers of LPAs, enduring powers of attorney, and deputy court orders. To do this, complete and submit an OPG100 form.
Concerns about how an attorney, deputy, or guardian is acting can be reported to OPG.
For the key contacts for PPE, visit the Accessing PPE page of the Infection Prevention and Control (IPC) tile.
For the key contacts for primary and secondary health visit the sections on medicines management and clinical support.
Surrey and Sussex HPT (South East)
This team covers:
Brighton and Hove
East Sussex
Surrey
West Sussex
Write to:
UK Health Security Agency
County Hall, Chart Way,
Horsham,
RH12 1XA
Email: PHE.sshpu@nhs.net
Phone: 0344 225 3861 (option 1 to 4 depending on area)
Out of hours
Phone: 0844 967 0069
Email: SE.AcuteResponse@ukhsa.gov.uk
Email for personal identifiable information (PII): phe.sshpu@nhs.net
Guidance and support for the social care sector.
Website: skillsforcare.org.uk
Skills for Care Advice Line - Open to all frontline social care managers including registered managers, service managers, deputy managers and nominated individuals. Use the advice line to help you find resources and advice on how to recruit and retain your workforce, develop your team, strengthen leadership, and meet CQC expectations around quality of care.
This is open 9.00 - 17.00 Monday to Friday.
Phone: 0113 241 1260
Email: RMAdvice@skillsforcare.org.uk.
For enquiries from other roles, please contact the Information Team:
Phone: 0113 241 1275
Email: information.team@skillsforcare.org.uk
Accredited training, consultancy, research and resources for the social care and health sectors.
Website: scie.org.uk
Phone: 020 7766 7400
Email: info@scie.org.uk
For questions about, and referrals to adult social care services in West Sussex.
Use our online enquiry form
Email: socialcare@westsussex.gov.uk
Phone: 01243 642121
NGT Text Relay: 18001 01243 642121 (Helps people with speech and hearing difficulties communicate over the phone. Available as an app for tablets and smartphones.)
Write to: West Sussex County Council Adults’ CarePoint, Second Floor, The Grange, County Hall, Chichester, West Sussex, PO19 1RG
West Sussex County Council Community Hub
The Community Hub is open seven days a week and offers information and advice about support available.
The Hub co-ordinates and supports work to help residents experiencing difficulty with the increasing cost of living. It also offers support to other teams, such those working with refugees from the conflict in Ukraine.
For more information please look at our webpages : Community Hub - West Sussex County Council and here: Cost of living - West Sussex County Council, or call on 033 022 27980. Lines are open 9am to 5pm seven days a week, except Bank Holidays, when they are currently open between 10am and 2pm.
Provides emergency cover outside normal office hours of 9.00am-5.00pm, Monday-Friday, covering evenings and overnight, weekends and bank holidays.
Phone: 01243 642121 (out of hours duty team) or 033 022 27007 (urgent referrals for adults)
For online training and resources related to a whole range of other subject areas useful for social care staff.
Website: Learning Pool
For queries or help accessing the West Sussex Learning and Development Gateway, please contact the Learningpool administration team by emailing:
support@learningpool.com
For booking or general queries please contact the Learning and Development admin team by emailing:
learninganddevlopment@westsussex.gov.uk
If your enquiry is urgent, you can phone:
- Learning and Development Helpdesk - 01243 756834 or fax: 01243 777553.