NHS England and the UK Health Security Agency have created a toolkit of resources to raise awareness of Urinary Tract Infection (UTI) prevention, symptom recognition and treatment which includes advice on how and when to seek help.
*There are technical difficulties with accessing certain functions when using Internet Explorer *
This is the Accessibility Statement for the Provider Zone website. This website is run by West Sussex County Council.
This website should allow users to:
This website was launched in June 2024. It has been updated on the 7th August 2024 to be compliant with the international standard Web Content Accessibility Guidelines 2.2 (WCAG) – Level AA.
We know some parts of this website are not fully accessible:
This website uses a widget that contains several Accessible features that can be used by users with specific requirements. The widget is available on the top right-hand side of the header menu.
These features include: -
Contrast & Font Size
Changing the contrast and font sizes of text can increase legibility for some users.
This website has two colour contrast settings, firstly, the “default colour scheme” which provides a suitable level of contrast for most users and satisfies the accessibility standards. However, if a user feels the colour contrast is too low in areas the website also contains a “high contrast scheme” which satisfies all accessibility standards for colour contrast.
A user can change the contrast settings by clicking on the icons at the top right of screen. For a user using voice recognition please say, “Switch to default colour scheme” and “Switch to high contrast scheme” respectively for the same result.
To increase the font size, click on the icons at the top right of the screen. For a user using voice recognition please say, “Switch to normal font size”, “Switch to big font size” and “Switch to biggest font size” respectively for the same result. The user can also use the browser’s own zoom facility. The website will work up to 200%
Efforts have been made to create accessible alternatives for content that does not meet standards.
Where appropriate we may be able to deliver content to users in accordance with their needs.
Please see ‘Make a request for accessible content’ section for further details.
For information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille.
Contact details for West Sussex Council
AOPContracts@westsussex.gov.uk
Alternatively, you can contact:
Adults’ CarePoint
Email: socialcare@westsussex.gov.uk
Phone: 01243 642121
NGT Text Relay: 18001 01243 642121 (available as a downloadable app for computer tablets and smartphones. Helps people with speech and hearing difficulties.)
Write to: West Sussex County Council Adults’ CarePoint, Second Floor, The Grange, County Hall, Chichester, West Sussex PO19 1RG
We aim to respond to your request within five days.
The Provider Zone will use links to navigate to content on the website. External links will open in a new window.
Where possible the action of an external link will be explained by extra description within the link text. However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.
We have provided the following definition for external links.
External links are used for content that navigates a user away from our secure platform.
The following items are considered external links:
If you find any problems that are not listed within this statement, or believe we are not meeting the requirements of the accessibility regulations please contact us.
Contact details for West Sussex Council
Email: AOPContracts@westsussex.gov.uk
Alternatively, you can contact:
Adults’ CarePoint
Email: socialcare@westsussex.gov.uk
Phone: 01243 642121
NGT Text Relay: 18001 01243 642121 (available as a downloadable app for computer tablets and smartphones. Helps people with speech and hearing difficulties.)
Write to: West Sussex County Council Adults’ CarePoint, Second Floor, The Grange, County Hall, Chichester, West Sussex PO19 1RG
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.
If you are not happy with how we respond to your complaint, please contact the Equality Advisory and Support Services (EASS)
West Sussex County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the following non-compliances and exemptions listed in the following chapter.
Whilst West Sussex County Council strives to adhere to accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
The content listed below is non-accessible for the following reasons.
This sub-section lists issues that fail the current accessibility regulations.
During our last review of this website we have fixed all major issues that failed WCAG 2.2, please see "Resolutions Section" for detailed summary of the fixes.
Here are the issues that have come to our attention that there are areas of the website that fail to meet WCAG 2.2: -
Testing the login page has discovered the following accessibility issues.
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be marked up to be accessible for a screen reader.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with Easy Read Information on how users can access our services. We plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Live video streams have captions auto added by YouTube, not all videos are currently checked for the accuracy of their captioning.
Since this statement was last updated the following accessibility issues have been resolved
The following issues were resolved from the 12th June 2025 deployment.
The Colour Contrast theme were considered too low on some content pages. These items didn't have an acceptable keyboard focus outline. This broke contrast and focus highlight regulations.
All pages now have an appropriate colour contrast theme and all link elements are focus visible.
On a previous accessibility audit it had be noted that there were different web links that didn't make sense out of context. We are constantly reviewing new items get published that they meet requirements.
The following issues were resolved from the 12th June 2025 deployment.
Since the last review of this statement the hamburger menu required the user to say “Toggle Navigation” to open/close the menu. A user can now say "Menu" to expand or collapse the Hamburger Menu when viewing the website on a mobile device screen. This passes success criteria 2.5.3: Label in Name (AA) of the accessibility standards
At 400% zoom and in mobile view (320 x 256 pixels), the menu along the top of the webpage does not reflow correctly as it is no longer visible without scrolling horizontally. This failed WCAG 2.2 criteria 1.4.10 Reflow.
This sub-section lists issues that are exempt from the current accessibility regulations. For more information see following section, ‘Exemptions to the Accessibility Regulations’.
Issues with live video
Live video streams do not have captions. This does not meet WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Issues with PDFs and other documents
Older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role Value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working to fix or replace them with accessible HTML pages. See ‘What are we doing to improve accessibility?’
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
There are no issues that are considered a disproportionate burden.
Web content that is not subject to the standards referenced in this policy statement are as follows:
The new version of Web Content Accessibility Guidelines, WCAG 2.2 were published on 5th October 2023.
This has replaced WCAG 2.1 as the legally required accessibility standard on October 2024.
This statement was prepared on 17th February 2020. It will be reviewed every year in accordance with the regulations. It was last reviewed on 13th June 2025.
This website was last tested on 27th March 2025 by the Cabinet Office. Further accessibility audits were carried out by West Sussex and our website provider, People Places Lives on 29th April 2025 and 30th May 2025.
To prepare this statement an accessibility test was carried out by People Places Lives QA Team. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.
